If your ornament cracks or breaks from accidental damage, it can be replaced under our warranty terms.

To request this, simply contact us to request a warranty replacement.  If your ornament style is no longer being manufactured, a similar style may be substituted.  Any third-party alterations to the ornament will void the warranty.

Holiday Chills will replace the ornament only.  The warranty does not cover normal wear and tear, including scratches, nicks, etc.  If requested by Holiday Chills the return shipping costs will be paid by the buyer. 

Additionally, the customer will cover the cost of the replacement shipping & handling.  A flat fee of $10.00 per replacement to cover shipping and handling will be paid by the buyer prior to the warranty replacement being shipped.